Privacy Policy

Agnes Florko Art and Designs is strongly committed to protecting your privacy. This policy governs our data collection, processing and usage practices. It also notifies you of your rights regarding the processing of such information and how you can exercise them.

If you have any questions about this policy or our treatment of the information you provide us then please do no hesitate to contact at info@agnesflorko.com

 

Agnes Florko Art and Designs receives, collects and stores any information you, the customer, may enter onto this website and other associated platforms. For site visitors this includes the IP (Internet Protocol) address used to connect your computer to the Internet. We may also use software tools that collect your session information, encompassing page response times, lengths of visits to certain pages, page interaction information and the contents of unfinished baskets. For customers that have joined our mailing list and/or joined the site as a member we also collect your personally identifiable information such as your name, email address, password and communications. We also collect payment details (including credit card information), comments, feedback, your address(es) for members completing transactions from our site or visitors completing transactions without membership.

 

Agnes Florko Art and Designs collects such information for the following purposes;

  • To provide and operate the services the Agnes Florko Art and Designs provides

  • To provide site users and visitors with customer assistance and support.

  • To be able to contact users and members with general or personalised notifications and promotional messages regarding site services.

  • To allow operational functions, such as creating aggregated statistical data and other such inferred Non-personal information, which we may use to provide and improve our services. Agnes Florko Art and Designs uses the Google Analytics software to track website activity.

  • To comply with additional rules and regulations

When you complete a transaction on our website, as part of the process, we collect the personal information you give us. Agnes Florko Art and Designs will solely use this, and other information previously mentioned for the specific reasons stated above.

 

Storing your information

This website is hosted on the Wix.com platform. This platform provides us with the online platform that allows us to sell our products to you. This means that your data will be stored through Wix.com’s data storage, databases and other applications. Agnes Florko Art and Designs assures customers that this information is protected in the following ways;

  • Wix.com’s employment of full time security consultants help protects your information

  • Signup and Login services are completed through a secure sever, secured via HTTPS/SSL communication.

  • Wix uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers.

  • Wix.com is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.

 

This data will be accessed solely by Agnes Florko Art and Designs via the wix portal. A record of your transaction will be kept for records purposes.

 

All direct payment gateways offered by Wix.com and used by Agnes Florko Art and Designs adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

For all customers that have either registered with us or signed up to our mailing list, we will hold your information indefinitely, or until you decide to opt out of our services. For customers completing a one of transaction on our website, we may hold your data for up to 30 days before removing it from our records.

 

Contacting customers

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or telephone.

Cookies and other tracking tools

Agnes Florko Art and Designs uses cookies for the following reasons;

  • To provide you with a great experience whilst on our site.

  • To identify your registered members (users who registered to our site).

  • To monitor and analyse the performance, operation and effectiveness of our site.

  • To ensure our website is secure and safe to use.

Agnes Florko Art and Designs uses two types of cookies. We use transient cookies that are erased when the customer closes the web browser. These cookies hold session information and help maintain the website's functionality. Persistent cookies are also used. These cookies are stored on your hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about you, such as web surfing behaviour or user preferences. Whilst some cookies are only to improve functionality and are not critical to the site (for example remembering registered visitors/customers in order to improve their user experience.) Other cookies let you browse through the site and are critical for the site to operate and to maintain a secure environment. 

 

The following cookies are critical for the site to operate;

 

  • ForceFlashSite (transient cookie). When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site

  • hs (transient cookie). Security purposes

  • smSession (persistent cookie that expires after two days). Identifies logged in site members.

  • XSRF-TOKEN (transient cookie). Security purposes.

 

The following cookies are not critical to the site but help improve user experience;

 

  • svSession (Persistent cookie that expires after two years). Identifies unique visitors and tracks a visitor’s sessions on a site

  • SSR- catching (Transient cookie). Indicates how a site was rendered. 

  • smSession (Persistent cookie that expires after two weeks). Identifies logged in site member.

 

The following cookies are third party, transient and have security purposes; 

 

  • TS* 

  • TS01*******

  • TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

  • TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)

 

We also use cookies from third party providers in our shop and some other services;

 

  • NEED TO PUBLISH SITE IN ORDER TO VIEW THESE COOKIES

 

Withdrawing consent

 

In compliance with GDPR regulation you are entitled to exercise the following user rights.

 

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent. 

 

If you wish to exercise any of the rights set out above, please contact Agnes Florko Art and Designs at info@agnesflorko.com.

 

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, Agnes Florko Art and Designs reserves the right to charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. In order to receive any data, we may need to request specific information from the customer in order to confirm their identity and prevent fraudulent claims. We will try to respond to all legitimate requests within 1 month. However, this request may take longer if the request is complex or more that one request has been made by the same individual. In this case, Agnes Florko Art and Designs will notify and keep regular contact with the customer until the request has been met.

 

We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). 

 

We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

 

At any given time, Agnes Florko Art and Designs is relying on consent to process your personal data in order to provide you its services. If you withdraw your consent, we may not be able to provide certain products or services to you and will advise you if this is the case at the time you withdraw your consent.

 

Withdrawing consent from cookies is controlled by your web browser and is not our responsibility to change or remove. If you wish to change these please visit your browser’s settings.

 

Please note: If you change or remove cookies, the site will not function as intended and certain features will be disabled.

 

As previously mentioned, Agnes Florko Art and Designs uses Google Analytics as a provider of site data analysis. Should you wish to opt out of your information being collected and used in this site visit this link to access an add on that prohibits analytics from using your data;

 

https://support.google.com/analytics/answer/181881?hl=en.

 

Our sites and apps are not intended for children, and we will not knowingly collect personally identifiable information from children. If we become aware that a user is under the age of 18, we will remove all personally identifiable information.

 

Agnes Florko Art and Designs does not track its customers over time and across third party advertising and therefore does not respond to Do Not Track (DNS) Signals.

Changes to our Privacy Policy

 

Agnes Florko Art and Designs periodically updates this policy to keep it relevant and in line with nation and international regulation. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a notice to the customer via email communication. While we will notify you of any key changes before they become effective we encourage you to periodically check our privacy policy. We will also keep prior versions of this policy in an archive for your review.

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